Prohibited Items

Any person sending such an item may be subject to their order being cancelled without notice:

  • Aerosol

  • Aftershaves

  • Air Bag

  • Alcoholic Beverages

  • Ammunition

  • Animals Of Any Form (Alive Or Dead)

  • Antiques And Works Of Art (Whistl)

  • Any Item Containing Petrol (Liquid, Gas Or Fumes)

  • Apparel Worth Over £250 (Whistl)

  • Aromatherapy Oil

  • Asbestos

  • Axe

  • Balloons (Filled) (Whistl)

  • Basin

  • Basins

  • Batteries

  • Biological Samples

  • Blade

  • Camera (Hermes)

  • Cash, Credit Cards, Debit Cards

  • Chainsaw

  • Cheques

  • Chocolate

  • Christmas Crackers

  • Compressed Air & Empty Cylinders

  • Confectionary (Landmark)

  • Cork (OCS)

  • Corrosive Substances

  • Costume Jewellery Worth Over £250 (Whistl)

  • Counterfeit Currency

  • Counterfeit Goods

  • Credit/Debit/Cash Cards

  • Dangerous Goods

  • Designer Goods (Whistl)

  • Documents (Outside The EU)

  • Driving Licence

  • Drugs (Including Prescription)

  • Dry Ice (Whistl)

  • Electronic Items Containing Any Batteries Exceeding 100Kwh (Whistl)

  • Electronic Items Sent With New Alkaline, Nickel Metal Hydride (Nimh) Or Nickel Cadmium (Nicd) Batteries (Whistl)

  • Engines

  • Environmental Waste

  • Explosives

  • Filth

  • Fire Extinguisher

  • Firework

  • Fish (Live Or Dead)

  • Flammable Liquids

  • Flammable Solids

  • Food Items

  • Fragrance

  • Gases

  • Gearbox

  • Geochron

  • Goods Made In Foreign Prisons (Whistl)

  • Gun

  • Hazardous Goods

  • Hover Board/Swegway/Segway

  • Human Flesh

  • Human Remains

  • Ice (Whistl)

  • Illegal Goods

  • Infectious Substances

  • Item Described As "Unknown"

  • Ivory

  • Jewellery

  • Juice

  • Kayaks

  • Kitchen Appliances – White Goods/Coffee Machines/Microwaves (Hermes)

  • Knife

  • Knives

  • Ladders (TNT)

  • Laptop (UPS)

  • Lighter

  • Lights/Lighting/Lamps/Chandeliers (Hermes)

  • Liquids/Creams/Oils

  • Lithium Batteries

  • Lithium Battery

  • Loose Precious Stones (Whistl)

  • Lottery Tickets

  • Magnetised Materials (Whistl)

  • Magnets

  • Matches (Whistl)

  • Mattress (TNT)

  • Meat

  • Medical Equipment

  • Micro Processors (Whistl)

  • Milk Powder (Formula)

  • Minerals (Landmark)

  • Mobile Phones Outside The EU

  • Mobile Telephones And Accessories Worth Over £250 (Whistl)

  • Money/Cash/Currency/Vouchers

  • Nail Varnish

  • Obscene Publications And Pornography (Whistl)

  • Oil

  • Oxidising Materials And Peroxides (Including Hair Dyes)

  • Paint

  • Paintings/Canvas Prints (Hermes)

  • Passport

  • Perfumes

  • Perishable Goods (All)

  • Pesticides

  • Phonographic Material

  • Plant

  • Poisonous Or Toxic Liquids, Solids Or Gases

  • Precious Metals (E.G. Gold, Silver)

  • Precious Metals (Gold/Silver/Platinum Etc.) (Whistl)

  • Printer Toner/ Ink Cartridges (International Parcels Only)

  • Protein/Health Shakes (Landmark)

  • Radioactive Materials

  • Replica Weapons

  • Samsung Galaxy Note 7

  • Seatbelt Tensioner

  • Settee

  • Sink/Basin

  • Slush Syrup

  • Soap (OCS, Landmark)

  • Sofa

  • Spectacles (Hermes)

  • Stamps (Unless Franked)

  • Steering Wheel

  • Surf Board (TNT)

  • Telescopes (Hermes)

  • Television (TNT)

  • Tickets

  • Tobacco And Tobacco Products

  • Toilets

  • Tyre (Parcelforce, TNT, DPD)

  • Vehicle Bonnet

  • Vehicle Bumper

  • Vehicle Parts (Whistl)

  • Water

  • Water-Based Paints, Inks, Wood Varnishes And Enamels (Whistl)

  • Weapons

  • Wheels (Parcelforce, TNT)

  • Windscreen

  • Wooden Items (MyHermes, Norsk, OCS)

Special Provisions:

  • Amplifiers - maximum parcel compensation value for damages is £200.00, up to £2,500.00 compensation for lost items.

  • Apple Mac/Macpro - maximum parcel compensation value for damages is £200.00, up to £2,500.00 compensation for lost items. (Imacs Are Covered For Loss Only)

  • Banjo/Guitar/Cello/Violin - maximum parcel compensation value for damages is £100.00, up to £1,000.00 compensation for lost items. Musical Instruments Must Be Sent In A Hard Case.

No Compensation items:

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service.

Any person sending such an item does so at their own risk:

  • Amber

  • Antique

  • Boiler/Boilers

  • Bottles

  • Bulbs

  • Camera

  • Canvas Print

  • Car Panel

  • Car Spoiler/ Car Spoilers

  • Carbon Fibre/Carbon Fiber

  • Ceramics/Figures/Figurines

  • China/Porcelain

  • Clock

  • Coffee Grinder

  • Coffee Machines

  • Coffee Roasters

  • Computer Monitor/Monitors/Imac

  • Concrete

  • Cooker Hood

  • Cooking Hob/Hobs

  • Crockery/Pots/Pottery

  • Crystal

  • Delicate Items

  • Detergent

  • Diamonds

  • Documents

  • Electric Cooker

  • Fiberglass

  • Fish Tank

  • Fishing Rods

  • Fragile Items (All)

  • Framed Painting/Photograph

  • Gems Or Gemstones

  • Glass

  • Glass/Glassware

  • Hamper

  • Kitchen Appliances – White Goods/Coffee Machines/Microwaves

  • Lampshades

  • Lenses

  • Lights/Lighting/Lamps/Chandeliers

  • Marble

  • Microscope

  • Microwave

  • Mirror

  • Ornament

  • Over Head Projector

  • Packaging/Media Packaging

  • Pewter Figures

  • Picture Frames

  • Poster

  • Print

  • Projector

  • Real Fur

  • Resin

  • Scanner

  • Sewing/Knitting Machine

  • Shower Screen

  • SIM Cards

  • Spectacles

  • Stoneware

  • Suitcases/ Flightcases (Not Acceptable As Packaging)

  • Telescope

  • Television

  • Tiles

  • Torches

  • Turntables

  • Vase

  • Vehicle Door

  • Velux

  • Vermiculite Board

  • Watch

  • White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Etc)

  • Window

  • Window Frame

Items requiring more information:

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order.

Any person sending such an item may be subject to their ordering being cancelled without notice and does so at their own risk potentially negating any parcel compensation:

Please note we are more than happy to carry these items in the more info section - we just need a clearer description (assumes the clearer description is not an item in the no compensation or prohibited list of course).

  • Car Part

  • Cosmetics

  • Gift

  • Personal Item