In the event that the Relevant Carrier is unable to collect the Consignment or any part thereof, the Relevant Carrier will either leave details of the attempted Collection at the Relevant Collection Point or update the tracking information on the website to show the attempted collection. All re-bookings of collections must be made direct with the with Easy2Go's customer support team. Please note that any collection that has been missed by fault of the customer may incur a surcharge that is payable by the customer prior to the order being re-booked with the courier.
If the goods are not ready for collection by the Carrier at the place and time agreed, a charge for 'Nothing to Collect' will be made. A surcharge of €5.00 will be applied if there is 'Nothing to Collect'.
For any of our Same Day Collection/Delivery services - waiting tine will be charged in 1 minute increments after the first 15 minutes at €2 per minute. This is a charge that the carriers levy on Easy2Go and so it has to be passed on to the sender.
Dependant on the service and courier selected they will make one attempt to deliver a Consignment during normal working hours. If the relevant carrier cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, will leave at the relevant delivery point details of the address at which delivery has been effected.
If the Consignment has not been delivered, the Carrier will return it to their warehouses, after leaving at the relevant delivery point a request for the consignee to contact the Carrier to make alternative delivery arrangements. If no such contact is made within a reasonable time-frame the Carrier will either retain the Consignment or return the parcel and the customer will be liable for any additional charges that may be incurred.
The automated system books the collection as per the customer's request. Please note that collection date & time is not guaranteed on any service. Collection will be made at anytime between 0800-1800 Monday-Friday (excluding Bank Holidays). Saturday collections are available on most services at an extra cost.
A receipt must always be obtained on collection of your consignment from the carrier. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel.
Please note that most of our services require a Barcoded label& Printed Address Label to be printed out and attached to the parcel. Manual paperwork (including handwritten address labels) must not be used.
On the advised services the driver will leave a Waybill document that you may have to complete with the 'to' and 'from' address details.
It is the customer's responsibility to ensure that all the details are correctly completed and displayed on the correct parcel and no claim or reduction will be made if the parcel is sent and the details were incorrect or placed on the incorrect parcel. It is not the driver's responsibility to check this information, so please ensure this is checked before he leaves.
Shipments to and from remote areas nationally and internationally on all services may be subject to delay and possible service downgrade. No refund can be given in these circumstances.